TERMS & CONDITIONS
These are the Terms & Conditions governing the use of the website and the agreement that operates between Us (Mira Mira) and You (The Customer).
These Terms & Conditions set out the rights and obligations of You in relation to the goods offered by Us and the use by You of the website. Before you begin to make an order we ask that you please read these Terms & Conditions and our Privacy Policy. If you do not agree to all of the Terms & Conditions and the Privacy Policy, please do not make an order.
WEBSITE CONDUCT AND USE
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of Mira Mira and our suppliers. Any copying, transmission or re-transmission of the same requires the prior written approval of Us.
You further agree that:
a. You may only use the website to make legitimate enquiries or orders.
b. You undertake to provide correct and accurate e-mail, postal and other contact details to Us.
c. By placing an order through this website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
IP ADDRESSES
We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your shopping cart and to gather broad demographic information. An IP address is a number that is assigned to your computer automatically when you use the Internet. When you visit a particular Web page in the website, our servers log your IP address.
COOKIES
Our website uses cookies to keep track of your shopping basket and to improve the visitor experience in accordance with standard practice. A cookie is a message sent to your browser from a Web server and is stored on your computer’s hard drive. Many Internet sites use cookies. You can set your browser preferences to reject all cookies, but this will prevent you from using most customized services and you may have to repeatedly enter log in information in order to use some services. Cookies make you experience easier by saving your preferences. No advertiser’s cookie is ever placed on customers’ computers.
The information obtained via cookies is kept as minimal as possible and is processed only as necessary for the tasks listed above. This processing includes the use of Google features such as Google Tag Manager and Google Analytics
AVAILABILITY
All orders for goods are subject to availability. Available stock will be marked as “in stock”. In the event of goods being temporarily out of stock, this will be noted on the website. In this case, you may elect for us to email you once the items have been re-stocked, and are available for sale.
ORDER PROCESSING
Once you have completed your purchases you will go through to our secure checkout area where you will be asked for details required to process your order. You will be issued with an order number and you will receive a confirmation of your order by email. You will receive another e-mail from us once your goods have been dispatched.
No contract will subsist between Us and You for a sale of any goods unless and until we accept your order by email confirming that we have dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time we send the email to you (whether or not you receive that email).
We use the latest in customer friendly shopping procedures, reinforced with a reliable and secure checkout processing system by Realex Payments and PayPal. You can be 100% confident that we have invested in the most secure transaction methods available today. Goods will be dispatched upon clearance of payment on the same day, whenever possible.
REFUSAL OF ORDER
We reserve the right to withdraw any goods from this website at any time and/or remove or change any materials or content on this website. Whilst we will use our reasonable endeavors to complete orders submitted to Us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it and we reserve the right to do this at any time, at our sole discretion. We will not be liable to You or any third party by reason of our withdrawing any product from this website, removing or editing any materials or content on this website or for refusing to process or accept an offer after we have received it.
PAYMENT
Internet transactions are processed via our secure ordering facility on a secure server. All major Credit Cards are accepted and the name Mira Mira will appear on your credit card statement, You can also elect to pay through your designated PayPal account. All prices displayed within the store include VAT at the current rate, where applicable. Payment will be collected from your credit/debit card/PayPal account at the same time that we send You an email confirming that we have dispatched your order.
PRICE OF GOODS
The price listed on the website (hereinafter referred to as the “Price”) for our goods will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the goods on the website is incorrect.
PRODUCTS
While every effort is made to portray items accurately, slight variations may occur. The reproduction of colours is as accurate as photographic and publishing processes will allow. Slight variations can also be dependant on calibration of individual screens.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (hereinafter referred to as a “Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
a. Strikes, lockouts or other industrial action.
b. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
d. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
e. Impossibility of the use of public or private telecommunication networks.
f. The acts, decrees, legislation, regulations or restrictions of any government.
g. Any shipping, aircraft, postal or other relevant transport strike, failure or accidents.
WAIVER
If we fail at any time during the term of a contract, to insist upon strict performance of any of your obligations under a contract or any of these Terms & Conditions, or if we fail to exercise any rights or remedies to which we are entitled under a contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
SAFETY
If any manuals or safety instructions are provided with goods, You agree to read and follow carefully all the terms contained therein at all times. Any information contained on the website is not meant to be comprehensive and if You are inexperienced in using the goods or are unsure of your abilities, You should always seek expert advice and assistance.
DISCLAIMER OF WARRANTIES
The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the website, any changes to the website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the goods. In no circumstances shall our liability and that of our suppliers to You and/or any third parties for any of the above exceed €100.
We warrant to You that any goods purchased from Us through this website are of a satisfactory quality and reasonably fit for the purposes for which goods of this kind are commonly supplied. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the products available on this website.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, or that of any of our employees or agents, nor shall they operate to exclude or limit any statutory rights, which cannot be legally excluded or limited, including the statutory rights of a consumer.
MODIFICATION OF TERMS
We reserve the right to change the Terms & Conditions regarding the use of the website and the goods offered through the website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the Terms & Conditions on the website. Any changes to our Terms & Conditions will apply once they have been posted on our website. If You do not wish to accept such amended Terms & Conditions You should not use the website. If You continue to use the website after the amended Terms & Conditions have been posted this will indicate your acceptance of the amended Terms & Conditions and You will be bound by them.
INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. We are the owners of the compilation of information in this website. We grant you a limited, non-exclusive and revocable license to access our website for the purposes of browsing our goods, ordering goods from us or obtaining contact information for us. You are permitted to use the material only as expressly authorized by our licensors or us. You are expressly not permitted to download any part of our website (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale) or otherwise exploit our website (or any part of it) for any purpose other than as set out above. This does not prevent you using this website to the extent necessary to make a copy of any order or contract details.
NOTICES
All notices given by You to Us should be given to us via our email info@miramira.ie. We may give notice to You at either the email or postal address you provide to us when placing an order. Notice will be deemed to be received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
TRANSFER OF RIGHTS AND OBLIGATIONS
A contract between You and Us is binding on You and Us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of your interest under the contract or any of your rights or obligations under a contract without our prior written approval.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under a contract, at any time during the term of a contract.
ENTIRE AGREEMENT
These Terms & Conditions and any document expressly referred to in them represent the entire agreement between You and Us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
SEVERABILITY
If any of these Terms & Conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
LAWS
The Terms & Conditions shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland.
FEEDBACK
If you want to express a view directly to us then please email us at info@miramira.ie , phone us at +353 1 219 6668 10am to 6pm, Mon-Fri or write to us at: Mira Mira, 3 Sandymount Green, Dublin 4, Ireland.
ORDER FORMS
Our website uses an order form for customers to request information, products, and services. We collect visitors’ contact information (such as their email address), unique identifying information (such as user name and password), and financial information (such as their account details). Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the customer when necessary. Unique identifiers (such as user name and password) are collected from website visitors to verify the user’s identity and for use in establishing and identifying account numbers in our record system.
PASSWORD
We shall not be liable to any person for loss or damage which may arise as a result of any failure by You to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
Delivery & Returns
DELIVERY
Our courier delivery service guarantees next day delivery 90%+ of the time to orders within Ireland and Northern Ireland.
Orders to the UK and EU are typically 2-3 days after order dispatch. Worldwide orders outside the EU can take typically up to 15 days to be delivered after dispatch, however shipping times are outside our control and longer transit periods may be experienced.
We aim to get your order into the next collection available after your payment is received. Please kindly note that this is not a guarantee of next working day delivery, please allow for a delivery period as previously described in this section.
We employ third-party courier services to deliver your products. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed. As all of our orders require a signature upon receipt, it is advisable to have the order delivered to a place where there will be someone to receive it. Our couriers deliver from Monday to Friday within office hours.
For orders being shipped outside the European Union, we cannot be held responsible for importation duty charges.
All address information must be accurate, including the postcode where appropriate, and the recipient’s telephone number should be included.
Orders not received within 7 days of the expected delivery period should be notified by e-mail to Customer Services info@miramira.iewith details of your order number. Please ensure you use a valid and current email address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by email. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.
We will use reasonable efforts to meet any delivery date, but it should be understood that they are estimates and we are not liable (in contract, negligence or otherwise) for any loss or damage resulting from them not being met, howsoever caused.
You appoint Us in respect of each order You place with Us on an irrevocable basis as your agent for the purposes of Us giving instructions on your behalf in relation to section 84 of the Postal and Telecommunications Act 1983 and thereby permit postal packets addressed to you to be opened, delayed, detained and/or for the due delivery of the postal packet to you to be interfered with or prevented.
Title to the goods will pass to you on delivery.
Delivery rates:
Ireland:
– €7.50, sent with courier service.
– Free delivery for orders over €75.
UK and Northern Ireland:
– €14.95, sent with selected couriers for any order up to 25kg. Weight based shipping costs apply thereafter; costs and information are available at check out.
Rest of World:
– Delivery sent with AnPost and charged at cost based on order weight and destination country. You can view the delivery cost in the checkout stage (prior to payment).
RETURNS POLICY
We want to know you are happy with your order! Should you not be completely satisfied for any reason, you are welcome to return items for a refund or exchange.
When you make a purchase you have a statutory right to return goods with the exception of perishable items, made to order/customized goods, jewelry items such as earrings and body piercings, or swim/under wear that has been removed from the packet; up to 10 working days after receiving your order.
We can change or cancel an order before it is dispatched provided sufficient payment has been received.
The items must remain in an unopened and as new condition to be valid for return eligibility (clothes/shoes may be tested for size, however no tags should be removed). You can return the goods to us and we will organise a refund (excluding delivery or any gift wrapping charges and costs).
Please note: with the exception of faulty items or goods damaged in transit, that we are not responsible for return postage costs.
If goods are defective in any way, please return immediately and we will either deliver a new item(s) to you or refund you the cost of the product. Any breakages or damages must be reported to us within 24 hours of delivery.
Please also retain original packaging for any items damaged in transit, as the delivery service will normally inspect damaged shipments.
Complete the returns form provided with the order and detail if you would like a refund or an exchange for an alternative item or size to be sent, and include this with your returned item. We would advise you to send return items by a registered/insured shipping method, as we cannot be held responsible for losses while in return transit.
Once we receive your return we will check the item(s) are eligible for return as defined above. If they are suitable to be returned a refund or exchange will be processed according to your requirements.
You can post your goods to:
Mira Mira, 3 Sandymount Green, Dublin 4, Ireland.
Countries We Ship To
We can currently ship to any country but costs of shipping outside the EU can be prohibitively expensive, please check your shopping cart for shipping costs to countries other than Ireland, Northern Ireland and UK.
PRIVACY POLICY
The following discloses our information gathering and dissemination practices for our website. In order to fully understand your rights, we encourage you to read this Privacy Policy and to consult our Terms & Conditions page. Please direct questions regarding this statement to info@miramira.ie.
When you visit, register or order products or services from us you will be asked to provide certain information about yourself, such as your name, contact details and credit/debit card or PayPal information. We may also collect information about your usage of our website as well as information from emails or letters you send us.
We do not use any automated decision making (including profiling) in connection with users of our website, as per Article 22 of GDPR.
We guarantee the confidentiality of your personal details and your personal details shall be only be used for the following purposes:
d. Processing your payments;
e. Fulfilling your order and administering your account;
f. To pass information about You to agents and employees in order to perform a contract (for example your name, address and telephone number for purposes of delivery by a courier);
g. To disclose information about You to any relevant regulator, if they require it or to anyone else if there is a legal duty to do so.
h. To contact You to tell you about important changes or developments to the website or to our services, or to obtain your views on our services;
i. Where You have agreed, we may use your information to let you know about other products and services, which might be of interest to you. This contact may be by post, telephone or email. If You want to stop receiving information about other products and services, you can opt out at any time by contacting us at info@miramira.ie;
j. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
k. We contract trusted third party company MailChimp as our marketing automation platform for sending newsletters, so email you have provided will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms
Your rights:
Rectification rights: you have the right to have information held about you corrected if it is not accurate. If what we hold on you needs updating, or you think it may be inaccurate, you can log in to your account to update it or contact us on info@miramira.ie
Access rights: Want a copy of the personal information we hold on you? You can do this by contacting us on info@miramira.ie. We will take all reasonable steps to confirm your identity before issuing any copy of your personal information.
Erasure rights: you have a right to request the erasure of your personal information which we hold about you where the personal information is no longer necessary, where you have withdrawn your consent or where you feel that there is no lawful reason for us to process your personal information.
Revocation of consent: if you have given us consent (for example, in connection with information by email), you may revoke such consent at any time with future effect. In our email communications, we generally provide a corresponding link in every one of our newsletters. You can also contact us on info@miramira.ie
Objection rights: you have the right, in certain circumstances, to object to Mira Mira processing your personal information.
We cannot distinguish the age of visitors to our Website. If you are a parent or guardian of someone under 13 years of age who has provided us his/her Personal Information without your knowledge and consent, you may request that we remove such information by contacting us on info@miramira.ie
If you want to contact us about any of your rights or if you want to complain about how we use your information, contact us on info@miramira.ie